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Warranty Coordinator
Company Generac Power Systems
Name Warranty Coordinator
Req # 65107
Employment Type Full Time
Shift 1st
At Generac, we don’t simply wait for opportunities to come to us. Our teams consistently seek out new and innovative advances in our industry, driving our great success and company growth. We are a leader in the power generation industry that is successfully breaking ground in the Clean Energy segment. This growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture. Join us, as we inspire change for a better world, positively impact our people and the community, influence and achieve positive results that support growth, and innovate the industry.
The Warranty Coordinator is responsible for processing and adjudicating claims and providing warranty support to our authorized dealer network via phone or e-mail.
Essential Duties:
Analysis of warranty information and processing warranty claims per warranty guidelines.
Input service notifications and maintain database integrity.
Assist dealers in all aspects of warranty service, whether claims or registrations through the phone center or email.
Ensure internal and external customer satisfaction and compliance to all warranty specifications.
Monitor defective products and recall specific batch of products if required.
Act as SAP Super User within functional area as assigned.
Facilitate warranty recovery for both dealer and vendor network.
Minimum Qualifications:
High School Diploma
2 years of experience in an office setting
Preferred Qualifications:
2 or 4 year Technical Degree
Previous experience using SAP or equivalent ERP
Knowledge, Skills, and Abilities:
Strong foundation of basic mechanical and electrical fundamentals;
Solid knowledge of Engine maintenance and troubleshooting to include: air cooled and liquid cooled units, gas, diesel, LP and natural gas fuel systems, would be a plus;
Demonstrated Microsoft Office proficiency and data entry skills;
Excellent phone and customer service skills along with sound reasoning skills;
Excellent verbal and written communication skills;
Ability to stay calm in pressure situations
Great Reasons to work for Generac:
Competitive Benefits: Health, Dental, Vision, 401k and many more
Free onsite gym open Monday through Saturday for Generac employees
We offer product loan (for up to 4 days) and discount programs
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.
Physical demands: While performing the duties of this job, the employee is regularly required to talk and hear, and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee may occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”