JOB REQUIREMENTS: Job Location: 8112 West Bluemound Road, Wauwatosa, WI
53213 Hours: Workday is normally 8-5 pm, Monday-Friday, expected to work
the hours needed to meet job performance expectations Job Summary: Coach
and lead the branch team to sales and service success. Direct and
supervise the branch team to ensure that all bank and regulatory
policies and procedures are followed, that all customers receive prompt
and courteous service and that products and services offered meet the
needs of the bank\'s customer base. Primary Duties and Responsibilities:
Conduct weekly 1-1 coaching with team to ensure understanding of goals
and hold accountable to achieving these goals. Build and maintain strong
working relationship with partners in Wealth Management, Mortgage
Lending and Commercial Banking. Identify and manage call referrals/joint
calls within the bank for other bank-related services for cross selling
opportunities. Selling bank products, services, and developing positive
customer/bank relationships Opening, maintaining and closing deposit
accounts. Learning the consumer lending products and the loan process
and applying this knowledge through the successful presentation and sale
of loan products when appropriate. Processing overdraft and lines of
credit applications. Responding to in-person and/or phone customer
inquiries. Maintain education and professional expertise through
attendance at job related seminars, conferences and workshops and
involvement in professional civic and community groups in leadership
positions. Ascertain appropriate staffing of personnel and duties to
ensure all bank matters are handled in a timely and accurate manner.
Participate directly in the implementation of the bank\'s marketing
efforts. Directly supervises employees of retail branch staff. Carries
out supervisory responsibilities in accordance with the organization\'s
policies and applicable laws. Responsibilities include interviewing,
hiring and training employees; planning, assigning, and directing work;
appraising performance, rewarding and disciplining employees; addressing
complaints and resolving problems. Identify and manage call
referrals/joint calls within the bank for other bank-related services
for cross selling opportunities. Desirable Education, Experience and
Skills: Attainment of this position may be contingent upon successful
demonstration of the skills inherent in sales coaching and leadership
and 3+ years bank customer service and/or sales experience or equivalent
education in bank new accounts procedures and policies. Formal or
informal leadership/management of a team, demonstrating natural
leadership tendencies and openness to ongoing coaching a development as
a sales leader. Knowledge, skill and mental development equivalent to
the completion of a high school education (in the field of general
business), plus additional bank related courses, which includes specific
courses in office practices, economics, marketing/sales (e.g., DECA,
Junior Achievement), civics, and accounting/business math. Successful
accomplishment of specified performance objectives as outlined for the
incumbent by the department and/or bank management. Strong verbal
communication skills as evidenced by the ability to interact both
face-to-face and over the telephone with customers and co-workers.
Demonstrated ability to use tact, diplomacy when dealing with customers
and co-workers, and a \"professional\" personal appearance at all times.
Good math skills. Prior sales experience, particularly in a financial
services or retail setting. Ability to manage multiple tasks
simultaneously in a fast paced environment and assist at other locations
as called for. Analytical (statistical), organizational, time
management, and problem-solving ability. Good typing/word processing and
written communication skills. Working knowledge of various word
processing and spreadsheet software. Good proof reading and diting
skills. Good knowledge of computer system utilized to p *****
APPLICATION INSTRUCTIONS: Apply Online:
https://bankpeoples.isolvedhire.com/jobs/1195691-14318