Shire Veteran Jobs

JOB REQUIREMENTS: FUNCTION The Elder Benefit Specialist (EBS) provides individuals 60 years of age and older with information, assistance, education, and advocacy regarding public benefits, health care options and coverage, and other consumer concerns. MAJOR RESPONSIBILITIES 1. Fulfills a customer service role, ensuring that each client experiences a welcoming atmosphere with prompt, accurate, informative, and friendly assistance. 2. Uses communication skills, interviewing techniques, and active listening to provide information and build rapport with clients, treating all with dignity and respect. 3. Maintain current knowledge of public benefits available to older persons in the areas of health care financing, income maintenance, home and community based services, consumer finance, and other elder law areas. 4. Assist clients in determining eligibility for public benefit programs, and completing forms or applications when clients are unable to do so without assistance. Provide follow up to determine outcomes and additional assistance needed. 5. Provide health and long-term care insurance benefits counseling. Acts as a client advocate on insurance issues, including providing options for change and submitting complaints to the Office of the Commissioner of Insurance. 6. Under the direction and support of a supervising attorney, prepares factual evidence and briefs for appeal of denied benefits; provides advocacy and representation in matters which require review, waiver, reconsideration, and hearings. 7. Perform home visits as needed primarily within standard business hours and at a time and place that best meets the consumer\'s schedule. 8. Work collaboratively with ADRC team members to assist clientele with public benefit options and enrollment, completing applications, and outreach activities. Provides backup Information & Assistance support as assigned. 9. Develop and present informational materials for the media, organizations, service providers, and the general public; perform various outreach activities and training on benefits and entitlements. 10. Perform Homestead Tax Assistance, and maintain appropriate training. 11. Coordinate the local Pro-Bono Attorney Program and make appropriate referrals. 12. Establish or expand local State Health Insurance Assistance (SHIP) Volunteer program and provide volunteers\' training and supervision. 13. Advocate when appropriate to help preserve, protect, and expand the rights and benefits of older persons. 14. Maintain accurate and complete client records and reporting requirements in a timely manner; perform 100% MA time reporting daily. 15. Attend meetings and training as required. 16. Adhere to strict confidentiality standards. 17. Help clientele of neighboring counties on a short-term basis during times of vacancies. 18. Assist with all department efforts to recognize department volunteers. 19. Assist with department emergency safety procedures as situations arise and as assigned. 20. Other duties as assigned. May be required to perform activities on a limited basis outside of normal business hours. WORKING ELEMENTS A. Education, Training and Experience Bachelor\'s degree, preferably in a human service related field. (Note: Educational requirements may be waived by the state Legal Services Developer if the individual has a minimum of four years of experience in income maintenance, insurance, medical billing, or related fields). 1-3 years of experience working with public benefits. Experience working with an older adult population desired. Completes EBS training within 6 months of hire. Complete SHIP Counselor training within 6 months of hire. B. Knowledge, Skills, and Abilities Ability to work harmoniously, constructively, and cooperatively with other professionals, clients, their families, community service providers, an ***** OTHER EXPERIENCE AND QUALIFICATIONS: Bachelor\'s degree, preferably in a human service relate field. (Note: Educational requirements may be waived by the state Legal Services Developer if the individual has a minimum of four years of experience in income maintenance, insurance, medical billing, or related fields). 1-3 years of experience working with public benefits. Experience working with an older adult population desired. Completes EBS training within 6 months of hire. Complete SHIP Counselor training within 6 months of hire. ***** APPLICATION INSTRUCTIONS: Other: Online application and position description are available at ww.co.waushara.wi.us. Printed applications may be requested from the Human Resources office: Administration, PO Box 300, Wautoma, WI 54982. Position will remain open until filled. Equal Opportunity Employer. Reasonable accommodations under ADA.