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Vanguard is a technology-driven company that provides high-quality service to our millions of global investors. We need our crew and contractors to communicate and collaborate effectively to meet this standard. This role requires your skills in Microsoft's O365 platform to adapt to the needs of our dynamic digital workplace. As a Lead Messaging and Collaboration Engineer, you will provide strategic thinking and functional support to enhance capabilities in the areas of tenant management of O365 subscriptions, O365 service configuration and feature implementation. You will work with senior architects and engineers from other disciplines to develop strategies to deploy new Microsoft O365, Proofpoint Email and Azure services with the goal of improving internal collaboration, productivity and knowledge sharing. You will help shape and deliver the future of our O365 implementation. You must have a strong knowledge of the governance, security, monitoring and cost management aspects that are essential to meeting our business demands.
This Hybrid Role (in-office Tues-Wed-Thurs) can be based in either Charlotte, NC or Malvern PA.
In this role, you will:
Proactively identify opportunities to leverage collaboration technologies to solve business problems and increase overall crew productivity.
Administer, manage, and optimize Microsoft Teams policies and governance to ensure seamless collaboration across the organization. Implement best practices for secure and efficient use of Teams.
Manage and administer the SharePoint Online environment, including site collections, permissions, and content management, ensuring high availability and performance.
Provide environments and guidance for custom Power Apps solutions to automate business processes and improve workflow efficiency across various departments.
Oversee and manage Outlook and Exchange Online policies, including email security, compliance settings, and mail flow rules to ensure a secure and efficient email communication system.
Leverage automation tools and scripting languages to streamline operations within the Microsoft collaboration environment, reducing manual tasks and improving system efficiency.
Stay up-to-date with the latest collaboration and productivity technologies and updates to drive continuous improvement and innovation within the collaboration space.
Train and mentor peers as a key contributor to the overall technical development of the team.
Create documentation, including project plans, procedures, troubleshooting tips.
Provide expert/Lead level Tier 3 technical support services for issues elevated from Operations. Diagnose and troubleshoot availability interruptions and other production issues. When necessary, partner with vendor to resolve production impacting incidents.
Participate in special projects and performs other duties as assigned.
What it takes:
Minimum 5 years experience managing Azure and O365 subscriptions. In depth understanding of the Microsoft Azure, Azure Active Directory management, O365 platforms, Proofpoint on demand (PoD), and Proofpoint Secure Email relays.
Bachelor’s degree in Computer Science, Information Technology, or related field preferred, but not required
Experience with PowerShell scripting and automation tools. Ability to research and recommend innovative and where possible, automated approaches for systems administration and IT related tasks.
Demonstrated focus on team development and on-time project/solutions delivery
Proven track record in adaptability, teamwork, problem solving, coaching, influence, strategic thinking, results orientation, leadership and change management
Excellent analytical and problem-solving skills
Strong communication and collaboration skills, with the ability to train and support non-technical users.
Certifications in Microsoft technologies (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Teams Administrator Associate) are highly desirable.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
We are Vanguard. Together, we’re changing the way the world invests.
For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.
We want to make success accessible to everyone. This is our opportunity. Let’s make it count.
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.
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