At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
JOB DESCRIPTION
Under a significant level of guidance and direction, provides customer service for * retirement products in the 401(k) Client Service Center. Uses prescribed guidelines to ensure good customer relations are maintained and participant and client claims and complaints are resolved fairly, effectively, and in accordance with * policies and procedures.
Responsibilities:
-Handles inbound calls from active and terminated particiapnts/employees of * Retirement Services clients
-Handles inbound calls from client/employer plan administrators
-Provides education on retirement products, * policies and procedures, or IRS guidelines and regulations
-Escalates tasks or documentation to other teams within the Retirement Services department
-Develops and maintains a basic working knowledge of * retirement products
-Uses systems and software packages, which may include HRIS, Slesforce, Flex, Core Advanced, and ORS
-Documents all interactions, performs data entry, maintains strong prioritization and organization
Qualifications:
-Research and problem solving skills
-Strong computer skills and the ability to multitask across multiple screens
-Contact center or call center experience - preferred
-Client or customer service experience - preferred
-Education will be considered in lieu of experience
-Ability to train and work on-site in West Henrietta, NY
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com/) .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.