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Description:
Responsible for managing customer accounts in a designated US territory.
Act as the main point of contact for clients throughout the project lifecycle.
Process customer orders, RFQ fulfilment, team coverage, invoicing, performing the order review process and providing instructions to the Supply Chain department to ensure the correct goods are specified and delivered on time.
Communicate with clients to understand their needs, address concerns, and provide regular project updates.
Deliver exceptional service and promptly resolving issues.
Handle PO acknowledgements.
Prepare/send shipping documents for the logistics department.
Receive Proof of Delivery and issue invoices accordingly.
Coordinate order processing, ensuring accuracy and efficiency.
Collaborate with internal teams (sales, production, logistics) to fulfill orders based on client specifications and deadlines.
Maintain accurate and up-to-date records of all orders; handling invoicing.
Evaluate change requests from clients and assess their impact on project scope, schedule, and resources.
Additional Skills & Qualifications:
High School Diploma required
Bachelors Degree highly preferred
Microsoft Office proficiency (Word, Excel, Outlook, Powerpoint) and Adobe system
Prior experience in Customer Service/account management (sales order processing, inventory management, shipping and invoicing)
Excellent communication and interpersonal skills
Exceptional organizational and time management abilities
Familiarity with CRM Systems (SalesForce) preferred
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.