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Overview
Hospital for Special Surgery (HSS) ranked #1 in Orthopedics by U.S. News & World Report
In keeping with our commitment to expand the HSS brand, HSS offers an outstanding opportunity for experienced professionals at our outpatient clinic located inWest Palm Beach, Florida.
We offer an excellent opportunity for an Administrative Office Specialist with exceptional customer service skills to work at ourWest Palm Beach, Floridaout-patient facility. In this patient-facing role you will be responsible for triaging phone calls and patient inquiries, greeting and scheduling patients for appointments and procedures, conducting verification of medical insurance and patient billing/collections, authorization of services, filing/chart preparation. In addition, they will promote a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the health care team. Acting as a liaison to the physicians and hospital departments, you will also be responsible for ensuring that best customer service practices are offered to patients and families.
Competencies/skills:
Superior written and oral communication skills
Exceptional customer service skills
Maintain sensitivity and awareness of cultural and religious diversity when addressing patients, visitors, co-workers and other customers
Ability to multitask in a fast-paced environment
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to effectively and accurately follow directions or instructions
Ability to work collaboratively as part of a team; offers to help coworkers when needed
Ability to adapt to changing / evolving work assignments (this is to ensure cross coverage)
Detail-oriented
Ability to escalate issues appropriately
Consistently displays a positive attitude towards one’s work and work environment
Strong computer skills required
Knowledge of healthcare and health insurance, required
Familiarity with medical terminology, preferred
Experience with Epic EMR, preferred
High School diploma or equivalent required
LocationUS-FL-West Palm Beach
Posted Date7 days ago(6/23/2022 1:55 PM)
Job ID 2022-16157
Category Administrative/Clerical Support - All Openings
Emp Status Regular Full-Time
Hours per Week 40
Shift Days