Gem Plumbing & Heating is a growing company that has been recognized for
setting the standard for excellence in on-time, high quality, & friendly
customer service. Here at GEM, we provide career opportunities to master
your craft, earn competitive wages, & make a real difference in the
lives of our customers & our community. Responsibilities Respond
promptly to incoming emails, addressing customer queries, work orders, &
call center communications. Schedule service calls & installations,
coordinating with the dispatch team to ensure timely technician
assignments. Generate & send requested quotes for assigned sales
representatives & project managers. Process job turnovers in the
database, collecting & managing deposits on accounts. Maintain organized
records of signed quotes & handle permit requests. Update & manage sales
trackers, assisting in training new hires. Monitor & track parts on
order, ensuring timely availability. Request & manage insurance
certificates. Maintain & oversee preventative maintenance contracts.
Qualifications Minimum of 2 years of customer service or account
management experience. Familiar with billing & accounts receivable
processes. Intermediate to advanced knowledge of Excel. Excellent
computer skills. Strong attention to detail & organizational skills.
Excellent customer service skills. Ability to work in a fast-paced
environment. Benefits Medical, Dental & Vision Insurance 401K Plan with
Company Match Holiday Pay Long Term Disability Company Paid Life
Insurance Flexible Spending Account Great Company Culture Continuous &
extensive training & development Equal Opportunity Employer: Race,
Color, Religion, Sex, Sexual Orientation, Gender Identity, National
Origin, Age, Genetic Information, Disability, Protected Veteran Status,
or any other legally protected group status. While working with us
expect to be treated like family - because you are! You will work in an
environment where your hard work is rewarded, recognized, & appreciated.
Your daily contributions will have a direct effect on the success of the
company & your future. If you want to be part of something bigger than
just a job -make this career move & apply today!