This job was posted by https://joblink.maine.gov : For more information,
please see: https://joblink.maine.gov/jobs/1070329 Location:
Westbrook, Maine
Lead Service Technician
Reports To: Operations Manager or General Manager
Status: Full-time, Regular position
Category: Technician
Location Name: Pine State Services
Location Address: 3 Eisenhower Drive Westbrook, Maine
Join the team of experts and realize your true potential!
Our Top Service Technicians earn over \$130,000 annually. Total
Compensation is Hourly plus Spiffs/Commissions ***Depending on Center
this could be more
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right
for our customers and our employees. We provide our employees with the
training, support and an opportunity for unlimited professional growth.
Join us and become an EXPERT!
Position Summary:
Under minimal supervision, performs diagnostic and service work on
residential and/or light commercial HVAC equipment and accessories.
Communicates with customer to answer questions, resolves problems, and
ensures complete customer satisfaction. Promotes products and services
to customer. Works under the direction of the Field Supervisor or
General Manager.
Responsibilities
- Analyzes, diagnoses, and resolves customer problems in a courteous,
professional, timely, and accurate manner
- Diagnoses and performs services on heating, air conditioning,
ventilation, and refrigeration equipment as well as accessories in
an accurate and timely manner
- Inspects equipment and performs diagnostics on equipment to identify
potential problems to prevent premature and unexpected breakdowns or
callbacks
- Completes routine maintenance and equipment cleaning as needed or
required
- Responsible for delivery and removal of parts and equipment needed
to complete service work
- Using hand-held device records all required information on customer
call. Completes all forms and paperwork in a neat, timely, complete,
and accurate manner. Collects payment from customer.
- Communicates with dispatch, while on duty, to ensure dispatcher has
an accurate status report of activities and availability
- Responsible for delivery of excellent customer service and
sustaining high levels of customer satisfaction
- Promotes products and services to the customer. Calls Sales and
Service Coordinator with specifics on replacement product sales
leads generated from customer service visit.
Qualifications
- High school diploma or GED with additional training and 2 to 5
years\' experience in HVAC with technical training certification
required
- Must possess all valid licensing or certification as required by
federal, state, provincial, or local governmental laws or
regulations for the geographical work area
- Skilled at servicing heating, air conditioning, and ventilation
equipment as well as related accessories
- Proficient mechanical aptitude and the ability to operate all
necessary tools and equipment
- Proficient and able to operate all necessary tools and equipment to
perform various service projects
- Proficient and able to install a basic duct fitting
- Effective communication skills to communicate with customer and
resolve customer issues, complaints, or concerns
- Effective and efficient time-management and organizational skills
- Valid driver\'s license with acceptable driving record
- Available to work flexible hours and on-call shifts as needed
- Ability to stand and walk and to climb ladders and attic stairs and
to maneuver in attics, basements, and crawl spaces to access HVAC
units. Ability to continually climb, balance, stoop, kneel, crouch,
and/or crawl.
- Ability to work in a variety of envi onmental conditions, including
but not limited to the following: hot, cold, outdoor, indoor, dry,
humid, slippery surfaces, heights, and congested areas
- Ability to safely climb 300lb load capacity rated ladders with a
30lb tool belt
- Natural or corrected vision to see and focus for close, distance,
peripheral vision with normal depth perception
- Ability to lift up to 75 pounds and ability to lift and carry items
weighing up to 50 pounds
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to
support employees and their families in managing their health and
wellness needs. Following is a summary of the many benefits that could
be available to you as a Service Experts valued employee.
Competitive Pay, including incentive opportunities for many positions
Paid Time Off and Company Holiday Pay
Medical /Dental /Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions
Life