POSITION SUMMARY
As a Global Strategic Account Sr. Execution Manager at Vertiv, you will play a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs for a specific key account. This dynamic and customer-facing position demands exceptional leadership, communication, team building skills and project management skills, as well as an overall understanding of our products and services. You will have end-to-end responsibility for managing most aspects of the account, from product delivery to post-sales support, and you will serve as the single point of contact, globally, across all end-to-end support functions - technical development, R&D, operations, customer service, product delivery, on-site project management, and post sales service and support. This role will be a key partner to the GSA Account Director and will act as a global customer advocate managing execution and engagement to ensure a seamless global customer experience. This position requires working full time from our Westerville, Ohio location.
RESPONSIBILITIES
Client Engagement Management:
* Build and maintain strong relationships with the key client stakeholders.
* Act as the primary point of contact for the client along with GSA Account Director, ensuring effective communication and understanding of their needs and expectations.
* Collaborate with the sales account manager to align on customer expectations and drive successful execution.
* Coordinate and manage early-stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations.
Project and Program Management:
* Lead end-to-end project and program management activities, including planning, execution, monitoring, and delivery.
* Oversee product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements.
* Manage all aspects of customer engagement, including program strategy, milestones, and deliverables.
* Monitor the financial performance of projects and work with offering management if pricing needs to be adjusted.
* Manage the scope, budget, and deadline with project managers to ensure we are meeting the expectations of our customers on their projects.
Team Leadership and Collaboration:
* Leads team of direct reports in setting and achieving objectives in line with corporate values and goals.
* Act as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., customer service, on-site service project management, factory, quality, issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach.
* Provide leadership and guidance to cross-functional teams involved in the client's projects and programs.
* Coordinate and lead across various internal support functions (managing with and executing through) throughout the product and project lifecycle.
Risk Management:
* Identify potential risks and proactively implement mitigation strategies to ensure project and program success.
* Monitor project progress and address issues promptly to minimize disruptions.
* Assemble cross functional teams to address issues (quality, safety, manufacturing etc...) to ensure program or project issues are resolved in a timely manner.
Post-Sales Support:
* Oversee post-sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly.
* Act as liaison and escalation point for Service business and CSMs for the AccApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjkzNjYwLjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t