AR Representative
Location
US-CO-Westminster
Job ID
287296
Pos. Category
Corporate - Central Billing Office
Pos. Type
Full Time
Overview
Are you looking for a career that transcends the ordinary? At Concentra,
we offer opportunities beyond patient care. As a valued member of our team,
you'll be part of our efforts to provide exceptional service to our employer
clients and exceptional care to their employees. Our values define our path
forward - always working to ensure welcoming, respectful, and skillful
care. Join Concentra, and see what makes us different and better.
The Account Receivable Representative performs accounts receivable duties to
ensure timely and accurate collection of payments, daily reconciliation of
cash and accurate reporting of receivables in accordance with Concentra
policies, practices and procedures.
Responsibilities
Resolves escalated problems via communications with various customers
including employers, insurance companies, TPAs and labs
Processes rebills and composes correspondence to customers
Monitors and reviews account aging reports to ensure timely collection
Reviews documents and reconciles discrepancies and makes needed adjustments
Performs account payment reconciliations with incoming receipts
Prepares and distributes periodic reports on A/R and past due accounts for
management and clients
Negotiates with clients' repayment terms on past due accounts
Makes decisions on referring accounts for collection or writing off
Trains new employees and assist peers
Other duties as assigned. Duties, responsibilities and activities may change
at any time with or without notice
Determines when adjustments are appropriate and necessary and applies
Resolves Employer Issues when necessary, such as misapplied or missing
payments
Interacts with clinics when necessary to resolve invoice charges or issues and
secures supporting documentation
Monitors rebills for open balances and takes appropriate action
Schedules and distributes work to meet deadlines and facilitate efficient
workflows.
This job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the
employee for this job. Duties, responsibilities, and activities may change
at any time with or without notice.
Qualifications
Degree must be from an accredited college or university.
Job-Related Experience
Customarily has at least three or more years of demonstrated collection
experience (occupational health, preferred)
Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail,
Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key
facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people
in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information
(including HIPAA and PHI) in accordance with federal and state laws and
company policies
Familiarity with Microsoft Excel, Outlook, Word experience required
Ability to communicate effectively and professionally
Excellent time management skills
Ability to make decisions or solve problems by using logic to identify key
facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people
in a manner which shows tact and professionalism
Excellent writing and documentation skills
Ability to work independently
Ability to handle multiple tasks, projects, duties, and priorities,
when assigned
Additional Data
401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Com uter Benefits
Dependent Care Spending Account
Employee Discounts
This position is eligible to earn a base compensation rate in the range of
$20.00to $23.50 hourlydepending on job-related factors as permitted by
applicable law, such as level of experience, geographic location where the
work is performed, and/or seniority.
Accepting applications through 5/7/24 date
External candidates: submit your application on concentra.com/careers
Current colleagues: visit the internal career portal on the main page of...