Job Description:Responsible for executing all aspects of bed management and
transfer center operations in a safe and timely manner, in accordance with
standard operating procedures and regulatory requirements, scope is
inclusive of patient access, placement, transfers and bed management. Uses
clinical knowledge, critical thinking and communication skills to support
the Command Center in providing a reliable, high-quality service that allows
referrals, transfers, and other healthcare settings to be accepted in an
efficient and timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assesses, directs and coordinates transfers and admissions from physician
offices, hospitals, and other healthcare settings to the most appropriate
accepting service, facility, and level of care.
- Facilitates patient placement by assessing patient diagnosis, acuity and
location, applicable risk factors and unit criteria/bed availability.
- Collaborates with the facility departments, medical staff, nursing
staff, and leadership to promote appropriate, timely patient placement so
that patient care is not delayed. Collaborates with facility staff to identify
and communicate bed capacity issues.
- Leverages capacity dashboards and other real-time indicators to predict
future patient placement pressure points and participates in the execution of
surge-capacity protocols; and initiating interventions, within scope of
practice, to accelerate patient flow or other mitigating barriers to optimal
throughput.
- Assists with all aspects of patient logistics to include
pre-registration, transportation, and bed planning; collects unit
specific data, and information needed to access and place patients
appropriatel
- Adheres to regulatory compliance with all Command Center operations,
including Stark, EMTALA, and any other pertinent to Call Center
activities. Maintains current knowledge of regulatory requirements impacting
operations of the Command Center.
- Provides timely and accurate transfer and admission documentation.
- Works collaboratively with ourproviders and key stakeholdersin the
development and maintenance of transfer and admission pathways for our
patients.
- Delegates as needed to the Transfer Center Tech and EMS Liaison.
- Promotes mission, vision, and values of Intermountain Health, and
abides by service behavior standards.
- Performs other duties as assigned.
- May be required to be placed on-call during a regularly scheduled shift.
EDUCATION
Required: Bachelor's degree of Nursing (BSN)
Preferred:
CERTIFICATION, REGISTRATION, LICENSE
(*indicates primary source verification requirement)
Required: Current license as a Registered Nurse in the state of practice is
required. Current American Heart Association Basic Life Support for Healthcare
Providers (BLS-HCP) certification upon hire or obtained within 60 days of
hire with prior approval..
Preferred: ACLS. A specialty certification (CCRN, PCCN, MSRN, or CEN).
EXPERIENCE
Required: Minimum 5years RN experience in either ED, ICU and/or 5 years
acute care inpatient nursing.
Preferred: Critical Care or ED background. Hospital Supervisor, Charge
Nurse or previous transfer center experience. Experience with hospital
throughput or capacity management. Experience with Command Center
operations, knowledge of Epic.
KNOWLEDGE, SKILLS, AND ABILITIES
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements list must be representative of
the knowledge, skills, minimum education, training, licensure,
experience, and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
Demonstrates expertise and resourcefulness in level of care requirements,
advanced nursing assessments, bed capacity management, service line
capabilities, and acceptance pathways by care site.
Demon trates expertise in development, implementation and evaluation of
specific transfer and bed management program.
Demonstrates a high degree of critical thinking, problem solving and
negotiating skills.
Demonstrates ability to communicate effectively with all interdisciplinary
team members, referrals agencies, patients, families, and other services.
Demonstrates excellent customer service and professional administrative
skills.
Regular attendance to perform work on site during regularly scheduled business
hours or scheduled shifts is required
Ability to work nights and/or weekends is required for identified positions
Physical Requirements:
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Our facilities do not discriminate against any person on the basis of race,
color, national origin, disability, or age in admission or access to,
or treatment or employment in, its programs, services or activities, or
on the basis of sex (gender) in health programs and activities