JOB REQUIREMENTS: Job ID: 20857 INTRODUCTION: The Financial Services
Department in the Division of Administrative Affairs at the University
of Wisconsin-Whitewater seeks a Financial Services Client Care
Specialist (Financial Specialist II, FN007). JOB DUTIES: The Financial
Services Client Care Specialist is one of four specialists assigned to
the Student Financial Services Office, which includes the Cashiering and
Student Accounts units. These positions complete tasks as assigned for
the rotation within the units. Assignments could include customer
communications, counter service, daily cashiering duties, loan
processing, collections, refunding, third party billing, etc. depending
on what is needed at the time of the academic and fiscal year. The
employee is required to know FERPA guidelines for confidential
information, imaging and document storage techniques, appropriate cash
handling processes, State and UW System collection requirements, and UW
System and campus policies and procedures. This is a University Staff
position which reports to the Associate Bursar and works standard
customer service hours of 7:45 a.m. - 4:30 p.m. TO ENSURE CONSIDERATION:
Applications received by June 9, 2024 are ensured full consideration.
Applications received after that date may be given consideration at the
discretion of the search committee. The most qualified applicants will
be invited to participate in the next step of the selection process. If
you have questions regarding this recruitment or if you are unable to
complete the application online due to a disability or system problem,
please contact us at (262) 472-1024 or hr@uww.edu. For questions
regarding this position, please contact: Melissa Thoma Associate Bursar
262-472-1909 thomams@uww.edu HOW TO APPLY: Only complete application
packages will be considered. This includes online submission of the
following documents: -Cover Letter -Resume -Name and contact information
for three professional references ***** OTHER EXPERIENCE AND
QUALIFICATIONS: Minimum Qualifications: -Minimum of one-year experience
in customer service, administrative support or retail cash handling OR
educational equivalent Preferred Qualifications: -Experience with
banking, cash handling, and reconciliations -Knowledge of accounting and
bookkeeping principles, practices and processes, such that would be
obtained from years of experience or formal training in accounting
-Previous experience working with federal regulations and developing and
implementing procedures to comply with them -Knowledge of collection
policies, practices, procedures and laws; analytical and negotiation
skills -Proficient in the use of computers, including Microsoft Office
(Word, Excel) and Adobe - specifically experience with pivot tables and
mail merges Knowledge, Skills and Abilities: -Demonstrated exceptional
customer service aptitude and ability -Demonstrated exceptional
interpersonal, oral, and written communication skills to work with all
levels of staff, students, parents, and general public -Keen attention
to detail and understanding of adequate supporting documentation for
transactions -Ability to multitask and meet deadlines -Ability to work
with individuals from diverse socio-economic, cultural, and ethnic
backgrounds -Willingness and ability to be an active participant in
following applicable safety rules and regulations including necessary
training and drills ***** APPLICATION INSTRUCTIONS: Apply Online:
www.careers.wisconsin.edu