This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13018550
The Customer Service/Contract Manager is responsible for building and
maintaining strong, long-lasting customer relationships by operating as
the lead point of contact for daily customer service matters. This
position must continually identify and assess customer expectations to
ensure excellent service standards and maintain high customer
satisfaction.
ESSENTIAL JOB FUNCTIONS
- Establish and maintain customer relationships by serving as the
daily interface between CE Machine Company and assigned customer
base.
- Serve as the first point of contact for assigned customers and
maintain open relationships between customers, vendors, and the
production team by coordinating and supporting information flow
between internal and external customers.
- Responsible for maintaining customer open orders and status reports
as required in addition to daily updating of part statuses and data
entry of pertinent information.
- Actively manage on time customer delivery requirements by using
initiatives to develop effective solutions to challenges and
obstacles.
- Consistently track, report, and communicate customer issues to
management team.
- Maintain customer minimum and maximum levels and vendor owned
inventory programs.
- Oversee customer account management, including negotiating and
communicating major request, issues, and changes.