This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/12924809
Vacancies will be filled in the following specialty areas:\
Wage and Investment Customer Assistance, Relationship and Education -
Field Assistance - Area 3\
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The following are the duties of this position at the full working level.
If this vacancy includes more than one grade and you are selected at a
lower grade level, you will have the opportunity to learn to perform
these duties and receive training to help you grow in this position.
- Provides specialized clerical assistance to Tax Resolution
Representatives (TRR\'s), Tax Specialists, and other support
personnel by assessing taxpayer needs and directing them to the
appropriate individual or area in addition to controlling walk-in
area traffic flow and demands.
- Identifies, analyzes, and makes suggestions for resolution or
correction to reduce barriers impacting the effectiveness of
operations and improve efficiency of the work area.
- Controls reporting systems that track taxpayer utilization of IRS
products and services.
- Examines returns, supporting documents, and monetary receipts for
completeness and discrepancies, as well as monitors and tracks
information for sampling requirements prior to transmission to
Submission Processing Centers.
- Makes initial determinations on filing extensions, assigns Employer
Identification Numbers, processes Power of Attorney requests,
resolves and assists taxpayers with entry discrepancies at kiosk
terminals and inquiries on basic tax law, forms, and IRS services
such as W-2, W-7, obtaining an Individual Taxpayer Identification
Number, filing requirements, filing status, and VITA locations.
SPECIALIZED EXPERIENCE:GS-05 LEVEL:You must have one year of
specialized experience at a level of difficulty and responsibility
equivalent to the GS-4 grade level in the Federal service. Specialized
experience for this position includes Progressively responsible
clerical, office, or other work that indicates ability to acquire the
particular competencies needed to perform the duties of the position to
be filled. This may be paid or non-paid experience.\
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Examples of qualifying experience may include:
- Conducting basic research and applying information as necessary
- Interacting and communicating (orally and in writing) with customers
- Performing office duties.
OR\
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EDUCATION:You may substitute education for specialized experience as
follows:
- Bachelor\'s degree or four years of education above high school in
any field of study from an accredited college or university.
OR\
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COMBINATION OF EXPERIENCE AND EDUCATION:You may qualify by a
combination of experience and education. Options for qualifying based on
a combination will be identified in the online questions.