At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Responsibilities:
Answer phone calls, chats, and emails from end users with technical issues.
Troubleshoot and resolve technical issues.
Escalate issues to the appropriate level of support as needed.
Document all customer interactions in the ticketing system.
Maintain a high level of customer satisfaction.
Keep up-to-date on new IT products and services.
Collaborate with other members of the IT team to resolve complex issues.
Qualifications:
Bachelor’s degree in IT or related field.
1-2 years of experience in a customer service or technical support role.
Strong customer service skills.
Technical aptitude.
Ability to work independently and as part of a team.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite.
Preferable with ITIL foundation certification - Added Advantages
Rotational shift basis: Shift changes monthly between team.
Join Date: 17 June 2024 or earlier.
Work Location/Project = Office / WFH (Hybrid)
Requisition ID : 23921