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Job Summary:
As a Bilingual Customer Service Representative, you will be responsible for providing outstanding customer service to our clients in both English and Spanish. You will handle customer inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in both Spanish and English.
Provide accurate information about products and services.
Resolve customer complaints and issues in a timely and professional manner.
Maintain customer records and update account information as needed.
Collaborate with other departments to ensure customer needs are met.
Assist with translation and interpretation tasks as required.
Participate in training sessions to stay updated on product knowledge and company policies.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.