Transit Supervisor
$48,903 / year +Full-Time County Benefits.
The Williamsburg Area Transit Authority seeks an individual to perform experienced work ensuring the efficient operation of WATAs daily transportation services and supervision of assigned staff; manages equipment in the performance of operational services.
Responsibilities:
- Provides effective supervision of assigned staff including selection, performance management, employee relations, training, prioritizing, and assigning work and related activities.
- Ensures all services to customers are provided safely, professionally and on-time; responds to and resolves inquiries from customers and citizens.
- Responds to and resolves equipment and personnel issues including on-street challenges and off-bus situations as needed by providing appropriate supervision and oversight; ensures compliance with operational standards and completion of all appropriate operational performance documentation including accidents, bus driver behavior, and issues with equipment, safety, and security.
- Monitors and manages operation of bus fleet; directs and coordinates bus maintenance and schedules, transfers, fare management, two-way communications; reports hazardous conditions and emergencies; conducts routine checks of bus driver performance including schedule and route adherence, proper vehicle signage, defensive driving, safety and security, operator rules, uniform based on operational standards; and conducts accident investigations.
- Assumes management of special projects as directed.
Requirements:
- Any combination of education and experience equivalent to a high school diploma, some college preferred; some experience in transportation including experience as a supervisor or lead worker.
- Must possess or obtain within 90 days of hire a valid Virginia Class B Commercial drivers license with passenger endorsement and have an acceptable driving record based on James City Countys criteria.
- Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; leadership techniques, principles, and procedures to assign work, schedule, supervise, train, and evaluate the work of assigned staff; computer assisted dispatch and vehicle location systems preferred.
- Skill in use of computer software, especially Microsoft Office Suite; and oral and written communication.
- Ability to operate assigned equipment in a safe manner and to adhere to time schedules; deal with the public in a courteous and tactful manner; follow oral and written instructions; establish and maintain effective working relationships with others.
Click here for full job description. Accepting applications until 11:59PM EST on 04/30/2024. Cover letters and resumes may also be attached, but afully completed application is required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center athttps://jobs.jamescitycountyva.gov
