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information, please see: https://www.vermontjoblink.com/jobs/1250840
POSITION PURPOSE WHAT YOU WILL DO\
As the IT Systems Analyst with Lake Champlain Chocolates, youll play a
critical role in analyzing and enhancing our enterprise systems to
improve efficiency and productivity. You will ensure that systems are
supported in a way that furthers the companys continued operations and
strategic goals. Youll provide administration, integration, and
optimization of the Companys enterprise applications while also
performing traditional system administration duties,
reporting/analytics, and managing IT-related projects. This role is
critical to ensuring seamless operations, automating processes, and
aligning technology solutions with business objectives. LCC operates
three business segments: wholesale/manufacturing, ecommerce and four
retail stores. This position reports directly to the companys IT
Manager.
YOUR RESPONSIBILITIES AND CONTRIBUTIONS
APPLICATION MANAGEMENT
- Leads the administration and development of the company\'s
enterprise systems (i.e. Syspro, CounterPoint, BigCommerce,
ShipStation, MicroMain, Alchemer) and other programs or systems that
support the business segments, allowing for seamless daily
operations.
- Establishes & maintains relationships with internal & external
stakeholders to ensure technology solutions are meeting current
business needs.
- Collaborates with team members to analyze system requirements and
document processes.
- Trains users in new systems or processes and provides ongoing
support, ensuring smooth adoption.
- Ensures compliance with PCI, food safety regulations and
traceability requirements.
- Ensures data stewardship by helping lead and participate in data
governance efforts. Provides direction and support to team leaders.
PROCESS IMPROVEMENT & REPORTING
- Examines and evaluates LCCs current IT systems to identify
inefficiencies and areas for improvement.
- Generates customer/product analytics and reports for internal
stakeholders for data-driven decision-making.
- Documents and implements best practices, policies, and procedures
for application and system usage.
- Collaborates with other departments to design & implement system
changes to improve system functionality.
- Institutes strong project management, quality assurance and other
best practices to maximize LCC investments in people and systems.
PROJECT MANAGEMENT
- Manages application lifecycle planning, enhancements and upgrades.
- Develops and executes detailed project plans for system changes and
installations. Ensures plans are effectively communicated to project
stakeholders.
- Acts as a liaison between IT and other departments, translating
business needs into technical solutions.
SUCCESS FACTORS FOR THIS ROLE
- System administration functions are performed effectively & in
accordance with established policies & procedures.
- Users are well supported. Software issues are carefully reviewed and
promptly resolved.
- Professional business relations exist with users and outside
vendors.
- Supervisor is kept up to date on system issues and is notified
immediately of significant problems.
- Technology, industry and business trends are kept up on to ensure
appropriate technologies are being considered to meet organizational
requirements.
- Effective & timely communication exists with those who need to know.
