At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
DESCRIPTION/RESPONSIBILITIES: Responsibilities As a HomeTeam Service Manager, you can expect to: * Ensure daily assigned revenue is completed * Maintain a high level of service quality * Standardize pest control technician service routes to improve route density * Schedule and review daily routes with technicians * Handle customer complaints; investigate and resolve customer service concerns * Assist technicians with field service requests and delinquent accounts * Order and maintain equipment, supplies and materials required for service work * Create a positive work environment * Attract and select high caliber employees, while maintaining qualified staff * Actively manage performance and motivate service staff * Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates * Maintain appropriate certification/licensing as required by the state or by branch management * Coordinate training and licensing of new and existing service personnel * Coordinate and/or provide continuing training as needed * Maintain truck inventory records and perform periodic inspections * Delegate duties and examine work for accuracy and neatness * Maintain record of all commercial vehicle licenses and pest control licenses * Assist General/Branch Manager in other duties assigned * Work weekends as necessary to assist the technicians * Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
Qualifications Minimum Requirements: * Must be 18 years or older with a high school diploma or GED; College degree preferred * Must have experience with sales, marketing, and office administration * Experience supervising, coaching, and developing staff * 3 or more years experience in a management role
Physical Demands / Working Environment: * Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Safely use a ladder within the manufacturer's weight capacity * Lift and carry up to 50 lbs. * Ability to work in all types of weather conditions
HomeTeam is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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