Description
Hiring Range: $67,880.00 - $74,668.00 annually, depending on
experience & qualifications.
Work Schedule: Generally, 40 hours or more per week; typical schedule is
Monday-Friday 8am-5pm, position may involve nights, weekends and holidays
as business needs require.
Essential Job Functions
ESSENTIAL JOB FUNCTIONS
The individual in the Recreation Supervisor role is assigned specific
assignments, job duties, scope, authority, responsibility, roles and
requirements as determined by the town, department, division, and
pursuant to laws, regulation and practices. Individuals in this position
must be able to successfully perform, be responsible for, and/or assist
in the fulfillment of many job functions and duties, with or without
reasonable
The following duties and responsibilities are illustrative of the primary
functions of this position and are not intended to be all inclusive:
Responsible for the management and supervision of the Community Recreation
Centers (CRC) Guest Services, Aquatic, Fitness and Membership divisions.
Supervises and/or performs the planning, designing, marketing,
administration and delivery of programs and events in aquatics, childcare,
memberships and fitness.
Assures facilities such as swimming pools, concessions, lake and
recreation center are operational, safe and kept up to Town of Windsor
standard
Determines appropriate scope of recreation programs through cooperation with
other government agencies, schools, museums and not-for-profit organizations.
Coordinates recreation activities and events with other town
departments/divisions and outside agencies.
Assures instructors, coaches, personal trainers, team leaders, etc.
possess and maintain necessary qualifications/certifications before they
perform duties.
Promotes and plans methods of acquiring revenues or growing participation in
events for recreation programs and memberships.
Prepares and monitors capital improvement budget and annual operating budget
for recreation division/program.
Manages the expenditure of funds for each program to assure budgeting
compliance.
Approves/denies overtime and leave requests, and recalls employees to work
in emergencies.
Represents town and the Parks, Recreation & Culture Division in contacts
with program participants, their families., and the public.
Handles complaints and settles disputes.
Coordinates with outside agencies as needed to share facilities, offers new
programs and keeps up with new policy and procedures.
Prepares purchase orders, RFPs and invoice requests.
Maintains knowledge of state and county health/safety codes, regulations
and building codes.
Takes precautions to ensure staff and public safety. Ensures compliance with
operational and safety procedures for programs, facilities, and equipment.
Delivers and trains staff in exceptional customer service by providing a
variety of general information to the public regarding programs,
questions, complaints and surveys guests as needed.
Assists in preparing public information including activity guides, news
releases and special announcements.
Supervises staff. Responsible for hiring, training, assigning, reviewing
and planning work of others. Monitors and communicates performance standards.
Corrects employee deficiencies. Coordinates activities. Allocates staff,
recommends employee transfers, promotions and salary increases.
Monitors staff clock in and out procedures.
Analyzes business operations, problems and challenges and recommends changes.
Utilizes RecTrac management to include pass membership, membership
applications, renewals, automatic clearing house (ACH),
terminations, non-sufficient fund (NSF) charges, etc. and the
continual analysis of efficient business practices.
Develops and implements best management practices policies and procedures as
well as ensures compliance with these procedures. Evaluates and enhances
current customer service policies. Prepares repor s and audits to monitor and
improve customer service effectiveness and membership retention.
Prioritizes and evaluates work orders, assigns duties, reviews progress
and modifies schedules to meet appropriate levels of service to maximize
productivity.
Supervise and coordinates the operation, maintenance and repairs of
town-owned buildings and building systems; develops and manages preventative
maintenance and building repair plans and programs.
Ensures the completion of daily work progress is input into software program
and compiles reports using this input.
Inspects and documents all mechanical systems for proper functions,
performing routine and preventative maintenance tasks.
OTHER DUTIES
Depending on organizational need, additional duties may include the following:
The Recreation Supervisor position participates in the Shared Fleet Vehicle
Program, which requires an annual motor vehicle record check.
Performs research as directed, such as discovering new technology or
tools, market research, etc.
Performs related duties as established by law/ordinance or reasonably
directed by the town.
Assists other town departments/divisions, as necessary.
Strong knowledge of sustainable building maintenance practices including
energy management.
Ability to stay abreast of current trends in fitness, aquatic and
maintenance processes and products.
Knowledge of HVAC, electrical, swimming pools, circulation, boiler and
plumbing systems.
Education, Knowledge, Skills, Abilities