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NOW HIRING: The Customer Experience Manager is responsible for leading the customer experience team through the planning and executing of the organization’s overall customer experience goals. Internally coordinate efforts for successful order development with Sales Managers, Engineering, Design Drafting, and other support departments as required. This is an onsite opportunity in Winsted, MN.
As a Customer Experience Manager, you will:
Provide leadership, management, and accountability
Develop & maintain standard work for accurate pricing and sales order development
Align pricing and margin levels with Sales and Marketing leadership
Ensure standards are being executed in alignment with Engineering and Production data
Ensure a seamless customer experience across all stages of the sales cycle
Maintain established communication channels through which customers can readily contact the company, and develop new channels as needed
Display strong leadership, team building, project management, and delegation skills
Hire, develop, train, and build a high-performing customer experience team that effectively aligns with the customer experience strategy.
Development and standardization of effective pricing processes – pricing log, blanket/push-button renewal strategies and notifications, and non-standard pricing review and template development
Collaborate with Engineering, Production, and Analytics teams for effective capturing of shop standards and maintaining as needed
Ensure market feedback, including customer survey results, is analyzed and utilized to make continuous improvement
Develop warranty process and execution procedures
Development and execution of quotation qualification process, contributing to process improvements in bookings forecasting, in collaboration with Sales Management
Interact with Sales Managers and leaders, proactively advocating for solutions and managing the customer escalation process
Ensure the team’s effective communication with field representatives and distributors, is in alignment with the Regional Sales Manager’s strategies
Role Qualifications as a Customer Experience Manager:
Bachelor’s Degree in a related business or technical field
Experience with business-to-business sales, customer relationship management, and/or business content development in a technical setting. Other combinations of formal training and experience may be considered.
Proficient knowledge and experience in Microsoft Office applications, particularly Word, Excel, and Outlook
Strategic mindset and foresight in understanding order development, project management, and logistics
Use effective and appropriate written and verbal communication skills both internally and externally, including; leading meetings, team activities, giving presentations, and resolving issues.
Problem-analysis and problem-solving abilities
Strong interpersonal, networking, and influencing skills
Professional, detail detail-oriented in their work, especially customer-facing
Confident, driven, and dynamic, producing high-quality results personally and within the team
Self-motivated and ability to work in a fast-paced environment
Collaborative approach in team and individual settings, leading a high-performance team
Data-driven mindset and an aptitude for technology
Why Millerbernd and Who We Are:
We strive to create the best opportunities for our employees. Here you can discover your potential, turn your ideas into reality and become a part of a team with skills and experience in various disciplines. At Millerbernd, you will enjoy a fulfilling and dynamic work environment, exclusive professional development opportunities, exceptional benefits, and competitive compensation.
Bonus perks to working at Millerbernd
Employee Incentive Program – based on achieving weekly production goals, paid out monthly, and can add between $2.00-$4.00 per hour increase to base salaries.
Onsite and 100% paid Weld School
Tuition Reimbursement
Branded Swag and giveaways
Company-wide goal achievement celebrations
The Process:
After you’ve submitted your application, here is what you can expect to happen next:
Your application will be reviewed by our internal Talent Acquisition Team, not a robot or computer software program.
Once our team has reviewed your application and your skills, qualifications, and experience match what we are looking for, we will reach out to set up a phone interview.
After we’ve had a chance to chat with you, we will pass your application and our notes on to the hiring manager. From here, the hiring manager will review the information and determine the next steps.
Next steps would include an on-site interview and tour of the facility to see what you could be doing here at Millerbernd Manufacturing. From here, the hiring manager would discuss the interview with the Team Lead (if applicable) and determine whether to move forward or not.
Throughout the process, you will receive communication from our Talent Acquisition Team regarding the status of your application and the next steps if applicable. On average, our hiring process takes 3-10 business days once your application is submitted.
Salary disclaimer:
The actual base salary for this role is based on various factors, including but not limited to market and individual qualifications objectively assessed during the interview process.
Apply Now if this sounds like you! #FormYourFuture