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Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Position Description
Primary Duties and Responsibilities (details of the basic job functions):
This position is responsible for supervising towing and light service operations to include leading, guiding and empowering a team to achieve all quality and budgeted goals while ensuring safety for all.
Operates service vehicle and provides emergency roadside assistance in a safe, professional manner, ensuring team has all necessary resources to provide excellent service. Provides minor mechanical assistance (jump start, fuel deliver, tire changes, lockouts). Tows vehicles when needed. Provides training/support and assistance to Service Vehicle Operators and Coordinator Service Vehicle Operators. Resolves escalated service problems/situations. Maintains productivity standards for the team.
Ensures team has all necessary resources to provide unsurpassed service by coordinating vehicle maintenance, ordering, inventorying and distributing necessary tools, parts and supplies and maintaining facility in a safe, clean and orderly fashion.
Performs administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
Recruits and retains strong candidates. Coaches and mentors associates. Trains and empowers team to handle work challenges. Coordinates and facilitate monthly safety/staff meetings. Scheduling and deploys resources to ensure service demands are met.
Hourly wage: $25.50-$26.78.
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
High School Diploma or equivalent
Experience:
Leading others to successfully achieve goals
Related or similar roadside service work
Interacting with vendors, contractors
Preparing cost and expense reports
Assisting disabled vehicles and stranded motorists
Towing and minor automobile maintenance
Automotive fleet maintenance and repair
Resolving customer service/damage complaints
Knowledge and Skills:
Strong safety awareness
Strong decision-making and problem-solving skills
Solid interpersonal skills
Strong customer service ability and communication skills, including written, verbal, presentation and stand-up training.
Able to operate technical/diagnostic tools
Able to work under pressure and react to instructions/observations quickly and willingly
Towing procedures
Budget preparation techniques
Basic software packages (e.g. Word, Excel)
Service vehicles and related equipment used to provide emergency roadside assistance
Certifications:
Valid state driver's license and excellent driving record without physical restrictions which would prevent driving during day or night hours or for extended periods of time.
Must pass DOT physical where required by the DOT or ACG policy
Preferred Qualifications
College level coursework in Business Administration or a related field.
Previous Service Technician experience
Solid mechanical background and understanding of automotive repair
Familiarity with area streets and landmarks
Working knowledge of work processing and e-mail applications. Microsoft applications knowledge is preferred.
Work Environment
7-day, multiple shift operation which may require "on call" duty at times.
Works in a temperature-controlled office environment, warehouse or field; exposure to road hazards and temperature extremes when driving. Occasional (up to 30% of work time) lifting, pul