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Waterlogic USA Bilingual Dispatcher / Service Coordinator in Woodbridge, Ontario

Waterlogic Canada is seeking a Bilingual Dispatcher/Service Coordinator for Woodbridge, ON!

COMPANY OVERVIEW:

Waterlogic Canada is a subsidiary of Waterlogic USA, which is North America’s leading bottleless water cooler service provider. Waterlogic Americas is a global designer, manufacturer, distributor, and service provider of drinking water systems, offering a cost-effective, environmentally friendly alternative to traditional bottled water, utilizing the most advanced water purification technology available. Founded in 1992, Waterlogic is the leading bottleless water cooler service provider in the nation with over 40 sales and service locations throughout North America.

POSITION SUMMARY:

Handles incoming and outgoing service-related calls in both English and French as well as organizes, schedules, and assigns service calls to service technicians so they can meet productivity and response time expectations. Perform other duties as assigned.

RESPONSIBILITIES:

  • Communicate with customers by phone and email

  • Creating service calls for technicians (scheduling, dispatching, ensure work is completed, and handle complications as the arise)

  • Provide customers with an ETA for their service call, in accordance with Company policy

  • Create service schedules, assign calls to technicians, and ensure routes are completed

  • Communicate with salespeople, technicians, and other team members as necessary via phone or email for all service needs

QUALIFICATIONS:

  • Must be able to speak French and English

  • Customer Service oriented

  • Ability to communicate in a professional manner with customers

  • Able to change scheduled routes to prioritize customer needs in a timely fashion

  • Capable of scheduling and prioritizing resources to satisfy customer’s needs

  • Strong problem solver and able to think out outside of the box

  • Need to be a team player and willing to go the extra mile

  • Must be able to multitask and work in a high paced environment

WE OFFER:

  • Competitive salary

  • Medical, vision, and dental insurance

  • Short- and long-term, supplemental, and company-paid life insurance

  • Tuition reimbursement

  • Employee discounts on products and services

Waterlogic Americas is an equal employment opportunity employer. Waterlogic Americas does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Waterlogic Americas also prohibits harassment of applicants or employees based on any of these protected categories

ID: 2020-1895

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