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DT Professional Services Desktop Technician I in Woodland Hills, California

Job Summary

This position will have a heavy focus on desktop support work and involvement in the Imaging Lab initiatives. This will involve working in a group environment to identify, troubleshoot, and resolve customer issues. Build, configure, and ship laptops and desktops to internal customers. Host/Participate in meetings and engage various groups across all pillars of IT to identify and test imaging solutions, issues encountered, and general desktop or laptop configuration. Work directly with business customers to plan, support, and provide event assistance. Install, troubleshoot, and repair personal computer systems and other peripherals; provides technical support for client operating systems. Participates in resolution of Service Desk problem tickets and coordinates warranty work with vendors on all supported systems; maintains knowledge of networking technology and protocols.

Responsibilities:

  • Responsible for effectively and efficiently handling computer equipment in the IT Fulfillment Center.

  • Records, monitors, and distributes all incoming and outgoing inventory and IT equipment.

  • Receives and records all incoming IT equipment and materials from multiple couriers and distributes accordingly.

  • Packs, prepares shipping information, and prioritizes IT equipment for shipment by multiple couriers to multiple locations.

  • Packs, processes, and verifies documentation for the return of IT equipment to vendors including leased equipment.

  • Communicates as needed to vendor, business, and courier for proper processing.

  • Packs, prepares, and prioritizes IT equipment for on time shipment of orders and communicate issues to vendors, sender, and management.

  • Performs receiving, material handling, warehousing and distribution operation activities within the Fulfillment Center.

  • Audits information and quantities on all documentation against shipment or receipt, including computer hardware and peripherals and indicates any discrepancies

  • Handles issuing and tracking RMAs, salvage and end of lease (EOL) processing of computer equipment

  • Warranties- Performs all warranty replacements in regards to Laptop bags, printers, docking stations, monitors, and Plantronics headsets. Utilizing the vendor websites to place the warranty requests and tracking /monitoring replacement products to place back into stock and update stock counts.

  • Ticketing-Utilizing the Services Now request system to fulfill tickets based on fulfillment/hot swap requests. This involves reaching out to the customer to confirm shipping address and asking any additional questions when needed.

  • Managing and maintaining all computer and peripheral inventory within the warehouse. This includes monthly site scans to validate proper stock audits, and ordering additional inventory to meet demand.

  • Testing all returned monitors and docking stations, MiFi devices, and peripheral cables to add to deployable inventory once functionality is validated.

  • This job is located in Woodland Hills, CA, must be able to lift 50 lbs.

    Qualifications/ Requirements :

  • 5 + years in Deskside support,

  • Ability to build and configure Windows units for internal customers.

  • A+ and hardware troubleshooting skills are preferred.

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