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Review A/R monthly and follow up on each outstanding balance.
· Contact patients regularly through phone calls and letters to arrange payments on account balances.
· Review accounts and reports for insurance denials, follow up denied claims with corrections and appeals as necessary (office claims).
· Obtain and forward necessary information to the insurance company for appeals
· Complete requests for additional information and follow up with insurance company or patient as needed.
· Make payment arrangements with all self pay patients prior to initial appointment.
· Complete paperwork for outside Collections, pull chart, and review with physician.
· Maintain a daily batch and turn in to supervisor.
· Identify and correct demographic, charge entry, and posting errors.
· Follow up on returned mail.
· Review copies of encounter forms and report discrepancies to supervisor. Remove account “flags” when necessary.
· Identify claim denial trends and report to supervisor.
· Process refund requests and forward to Accounting department.
· Report to front office area when requested to help facilitate patient understanding of transactions.
Summary
The Patient Accounts - Collector position requires a strong foundation in medical collection and medical office experience. Proficiency in EHR systems is essential for managing patient accounts efficiently. The ideal candidate will have a solid understanding of medical billing processes to ensure timely and accurate account collections.
Company: United Musculoskeletal Partners
Job Type: Full-time
Address: 1505 Stone Bridge Pkwy., Woodstock, GA, 30189