Shire Veteran Jobs

Job Information

Gold Care Homes Team Leader needed @ WR3 7HU x Bank Hours in Worcester, United Kingdom


POST TITLE: Team Leader

RESPONSIBLE TO: Home Manager/Deputy Manager

RESPONSIBLE FOR: Senior Care Staff and Care Staff


The post holder will be responsible for the Care Team working on the shift.

They will deliver physical, psychological and social care to the residents of the home, enhancing their lives with joy, happiness and fulfilment.

Ensure the smooth running of the routines within the home. Full supervision of the Keyworker system; any staff in the induction period; and the recording and maintenance of crucial records relating to residents and procedures.

Other responsibilities will include medication distribution; acting as a point of reference; answering enquiries from visitors and professional bodies associated with the care of the residents.

Per Hour £11


  • Deliver a high level of personal and psychological care to all residents in a professional manner, arranging rotas to meet their care requirements e.g. medications; toileting; bathing; etc.

  • Complete records where required to a satisfactory standard. Ensuring the changeover and Keyworker documentation are fully completed within the timeframes agreed.

  • Empower staff by providing supervision, support and a point of reference, acting as a motivator and mentor promoting team-working and the Organisational values for both care staff and co-worker senior staff.

  • Act as an ambassador for the Home in all dealings with visitors and the general public, who call at the home for whatever reason by displaying the behaviours identified as required to deliver our Mission and Values and leading by example.

  • Ensure the individual rights of residents and staff are safeguarded in accordance with the Organisation's philosophy of care, fostering trust and protecting integrity by being aware of the working practices and activities being actioned.

  • Provide an efficient telephone and enquiry service to the general public and relatives, by listening to what is required and when necessary seeking the answers and calling the person back.

  • Accept responsibility and accountability for a specialist area (to be agreed) to be controlled and managed by you for the benefit of the Management/Senior Carer Team.


  • Maintain an awareness of the Health and Safety requirements.

  • Work individually and within the team to provide the necessary support to empower staff, to a standard matching with aims and objectives of the Organisation and in consideration of its residents.

  • Observe and maintain high levels of communication within the teams of staff, individual colleagues and residents.

  • Maintain client and business confidentiality and integrity at all times.

  • Carry out any additional duties as requested.

  • Undertake any additional training and development programmes the Organisation may consider appropriate to enhance your contribution to work.

Tasks and responsibilities within your area of capability may vary occasionally depending upon the needs of the business. You may be asked to undertake a variation of your normal routine to meet these needs. Your enthusiasm and flexibility will be appreciated.


Knowledge and Experience

  • Experience of working with older people

  • Knowledge and use of clinical assessment tools

  • Understand care planning processes and have experience of writing care plans

  • Experience of leading a shift

  • Experience of working in the care home environment

  • Experience of working with individuals with dementia

  • Essential

  • Essential

  • Essential

  • Essential

  • Desirable

  • Desirable

Skills and Behaviours

  • The ability to communicate effectively orally and in writing

  • The ability to work on own initiative without direct supervision

  • Maintain a professional manner at all times with regard to confidentiality, dignity and respect

  • The ability to undertake assisted moving tasks

  • The ability to keep calm in emergency situations

  • Flexible manner with a commitment to customer care

  • Values diversity and shows commitment to equality of opportunity

  • Values health and safety and shows a commitment to ensuring a safe working environment

  • Patience

  • Essential

  • Essential

  • Essential

  • Essential

  • Essential

  • Essential

  • Essential

  • Essential

  • Essential

Qualifications and Training

  • NVQ Level 3 or Diploma

  • Evidence of personal and professional development

  • Desirable

  • Desirable

If this sounds like your next opportunity, please apply by with a current CV.

Our Values: We Value our T.E.A.M

Trust: We are trusted by our residents to deliver the best possible care and provide a ‘home like' living environment. Our residents trust us to be ultra-professional and maintain integrity and respect they deserve while in our care.

Empowerment: All our staff, whether front line or corporate, are empowered with the freedom, flexibility, and power to make decisions and solve problems. This ensures a fully engaged workforce to deliver an excellent service.

Accountability: At the core of accountability is reliability and personal responsibility; therefore, we value the ability of our staff and Organisation to honour our commitments.

Maintain Integrity: We conduct our business in accordance with the highest standards of professional behaviour and ethics. We are transparent, honest and ethical in all our interactions.

Policies and Procedures

To be up to date on, and follow, the relevant procedures contained in the Organisation's Policies and Procedures file as they affect your job and its responsibilities and accountabilities.

Equal Opportunities

Gold Care Homes is an Organisation which consistently and positively celebrates differences that we have as people, in its policy and training, describes what we can expect of each other in our conduct. In your job, we expect you to make the fair treatment of colleagues and of those whom we serve a priority.

Gold Care Homes main priority is the welfare and wellbeing of residents and staff. We have therefore adopted a Group wide policy across all our Homes which requires all new staff to confirm that they are willing to receive a Covid-19 vaccine. Prior to commencing employment, the successful applicant will be required to confirm in writing that they are happy to consent to receiving a Covid Vaccine when available, in accordance with the Government's UK wide vaccination programme and that they are not aware of any reason why they would should not consent. We are happy to answer any queries any applicant might have about this policy.


On signing the offer of employment you are in agreement to produce evidence that you have either commenced or completed the vaccination programme. Alternatively you agree to have both vaccinations, commencing the programme at the first available opportunity