RCAP Solutions? Housing Consumer Education Center (HCEC) is a
state-funded program which assists families with limited income to avoid
homelessness and improve their situation. The HCEC Triage Staff are
directly responsible for carrying out an initial assessment of client
needs and providing support to clients as well as the department staff.
The Triage Staff are the first point of contact for clients reaching out
to both the HCEC and RAFT Departments. In addition, this position is
responsible for all aspects of any additional duties and assignments as
delegated by the supervisor. Key Responsibilities: Greet all external
and internal clients in a courteous and pleasant manner. Assess the
needs of the client and direct to the appropriate staff member or
program. Provide resources to clients that fit their needs. Assist in
submitting client applications for the RAFT program as an advocate.
Maintain contact with the client and Case Worker during the application
process. Assist HCEC Staff in creating client files and entering their
information into Client Management Systems Experience: Experience in
human services or case management Bi-lingual preferred Excellent written
and oral skills Knowledge and experience with service agencies and
resources for low/moderate income and/or homeless individuals and
families. Proficient with Word, Excel, OneDrive, database systems, and
online search engines Knowledge of public housing programs/affordable
housing/Equal Housing Opportunities. Job Type: Full-time Salary: \$19.62
per hour Standard shift: Day shift Monday-Friday Weekly schedule: Monday
to Friday 8AM-5PM Benefits: Dental insurance Employee assistance program
Flexible spending account Health insurance Health savings account Life
insurance Paid time off Retirement plan Vision insurance Work Location:
In person/onsite Job Type: Full-time Expected hours: 40 per week