Job Overview Mobile Associates (MA) work as a member of a Retail Team of
Experts to bring the T-Mobile brand to life. They\'re brand ambassadors
who build energy and excitement around our products and services. They
are passionate about the connected world and thrive in a fast-paced
environment, where technology innovations, customer needs, and the
Retail experience are continuously evolving. They immerse themselves in
significant connections with our customers, and their ability to build
new and deepen existing relationships is unmatched across the wireless
industry. They continuously work to build expertise in uncovering our
customers\' needs and have a passion to educate, demonstrate and
recommend device and service solutions. This role is a learning role,
where new associates are working with their team and proactively
building skills and proficiencies, in preparation for the next level up
as a Mobile Expert. As a Mobile Associate, you will be required to
successfully complete new employee training. Job Responsibilities:
Builds proficiency related to serving and selling to our customers,
while providing a world-class customer experience and building loyalty
by: \ Helping customers pick up right where they left off in their
shopping journey, whether online, through Customer Care or in-store. \
Exploring individual needs and providing hands-on demonstrations of the
latest and greatest technology in-store. \ Side-by-side selling to find
personalized solutions beyond the bare-bones device and service plan
that keep our customers connected to the people and lifestyle they love,
including anything from unique accessories cutting-edge IoT devices. \
Approaching service and sales needs with composure, integrity and
compassion. Becomes skilled with and consistently uses digital tools in
interactions and onboarding to actively demonstrate: \ How our
ever-expanding coverage stacks up in our customer\'s neighborhood,
providing them with a lightning fast LTE network \ Why T-Mobile plans
and services will let our customers live unlimited, feel the love, stay
connected and go further. \ Completes training on T-Mobile in-store
experience, new skills and processes, knowledge of systems and reference
resources. \ Makes the most of their time on shift, consistently
seeking out information between customers, learning about innovations in
wireless and technology. Establishes relationships with and partners
with T-Mobile employees across channels, including business and customer
service to: \ Collectively own the customer experience and resolve
issues, creating a seamless, run-around-free environment. \
Successfully identify and handoff small business leads. \ Support team
initiatives and create an inclusive environment Education: High School
Diploma/GED (Required) Work Experience: 6 months of customer service
and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities: Passionate customer advocate with the
desire to be yourself when connecting and having fun doing it!
(Required) Competitive drive and proven ability to succeed in a
fast-paced sales environment. (Required) Willingness to work alongside
peers and store leaders, learning and sharing ideas, while serving
customers and providing resolutions to issues. (Required) Effective at
balancing customer needs and performance goals. (Required) Licenses and
Certifications: \ At least 18 years of age \ Legally authorized to
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