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*Job Purpose and Summary * Performs a variety of paraprofessional support services throughout the Yakima Valley Libraries to support the following activities: circulation, information, reference and readers' advisory services; materials selection and collection maintenance and other public library services. Will uphold the concept of Intellectual Freedom, based on the First and Fourth amendments to the US Constitution, which affords all library users the right to seek and receive information on the subject of one's interest without examination or scrutiny by others.
*Supervision Received and Exercised * Receives general supervision from Assigned Management. Exercises direct supervision over the day-to-day staffing for the Bookmobile and logistics of department services and vehicle.
*Essential Duties and Responsibilities * Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform. 1. Serves patrons using high quality customer service practices. This includes greeting customers sincerely, speaking in a friendly manner, welcoming and serving patrons without regard to race, color, religion, gender, sexual orientation, national origin, perceived or real disability, age, ancestry, or other characteristics; acknowledging the patron's presence as soon as possible, even if occupied; not communicating any value judgment when interacting with patrons; and verifying that the patron's needs are met. 2. Identifies and stays current with YVL service areas and understands their informational needs and interests. 3. Assists library customers by checking library materials in and out, issuing library cards, updating library customer records, and placing holds. Resolves issues related to library customer's circulation record. Performs readers' advisory and information services in response to customer inquiries. 4. Instructs customers in the basic use of library equipment and resources, including, but not limited to, logging in and out of public computer and printing stations, accessing library account information and paying fees online, searching the library catalog and placing holds, searching online databases, and using online learning tools. May assist customers in the use of tablets, e-readers, and other personal technology. 5. Identifies and builds relationships with organizations, businesses and other entities to establish and maintain bookmobile stops. 6. Maintains a schedule for the Mobile Services Department including logistical aspects of vehicle visits. 7. May provide updates to customers and/or facilities regarding Bookmobile service status. 8. Assists the Outreach Services Manager in developing and implementing objectives, monitors progress, and adjusts work plans as appropriate. 9. May assist in the selection, training, and motivation of Bookmobile personnel. Under the direction of Outreach Services Manager works with employees to correct deficiencies; assists in the resolution of a wide range of routine and non-routing personnel issues and difficult situations. 10. Responds to customer inquiries regarding library services and operation; resolves routine complaints; refers inquiries or issues to other departments or staff as appropriate. 11. Drives and operates vehicles to deliver library services and materials to designated locations on a predetermined schedule as needed. 12. Cleans and disinfects work and public areas in library vehicles. 13. May re-fuel vehicles as needed to ensure uninterrupted and on-time library service to scheduled stops. 14. May perform storytimes and host library programs,