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Kingfisher Information Technology Services (UK) Lt Employee Relations Advisor in Yeovil, United Kingdom

Providing our customers with relevant advice and coaching to support all ER related issues, you’ll act as a dedicated support network to all Managers. You’ll build strong relationships with leaders and managers and external contacts such as employment law solicitors to provide an efficient service to ensure Screwfix stays legally compliant.

You will be responsile for liaising with line managers to provide advice and support on all employee relations matters - including; absence and lateness, disciplinary (misconduct and gross misconduct), performance and capability, grievances and appeals. As well as dealing with general employment queries on matters such as Flexible Working requests.

Adopting a coaching style to develop relevant skills and knowledge within the operational management population, advising on company procedures, informal and formal meetings and outcomes, writing and checking letters, including complex cases which require a high level of skill, the ability to assimilate information from a number of sources and work with a high volume at speed. Owning and delivering on specific high profile ER projects within the team to improve the ER experience within the business.

Continually developing ER tookits and policies with up-to-date legislation and improved procedures. Developing effective relationships with stakeholders such as line managers, senior mangers and other HR colleagues to promote best practice ways of working across the business.

Liaising with third parties such as our employment law legal support and ACAS providing in-house support with Employment Tribunals and Early Conciliation. Reporting on cases, working with people data and identifying trends in ER activity, suggesting and implementing practical and commercial solutions. Working individually and as part of the ER, wider HR and operational teams

Ability to manage the day to day activities of the ER helpline with the longer term project work required to improve our service.

  • This position would suit an ER specialist or either HR generalist or operational manager with significant ER experience looking to move to a specialist employee relations role

  • Considerable hands-on experience in dealing with ER cases is essential in order to offer the level of support and expertise required. Ideally this experience would have been gained in a multi-site environment in the retail, hospitality or service industry

  • The role requires the ability to rapidly build rapport, trust and establish relationships with our internal customers via telephone contact and email along with a resilience to deal with challenging situations

  • Working knowledge of employment law is essential, as is a common sense and pragmatic approach to dealing with cases

  • Candidates must be able to provide evidence of the ability to deal with a high volume of activity, prioritise work and deal with a number of issues and cases simultaneously

About Screwfix

We’re Screwfix and we’re proud of it. We’re proud of where we’ve come from, what we’ve achieved and our ambitions for the future. But more than that – we’re proud of who we are. We’re 12,000 people each with our own stories to tell. We don’t have a type and we like it that way.

If you join us, you’ll be joining a true market leader and one of the fastest growing retailers in the UK and Ireland with over 700 stores. Your growth will also be critical to us, and we’ll support you to reach your potential and achieve your ambitions, no matter what they are.

We’re also a true leader in the E-Commerce industry, and part of the 77,000 people strong Kingfisher PLC Group alongside big names such as B&Q, Castorama and Brico Depot. Join our team and become a part of #LifeAtScrewfix!


  • 33 days’ holiday

  • Award winning pension scheme – up to 14% Kingfisher contribution

  • Discretionary bonus scheme

  • 20% discount with Screwfix and B&Q

  • Discounted healthcare and life cover

  • Loyalty recognition & company share save scheme

  • Currently working flexibly from home

  • In-house training and development

Follow us and find out more about #LifeAtScrewfix on LinkedIn, Instagram, and Twitter

If you require any additional support or adjustments to help you make an application, please contact us at

ID: 2021-16000

External Company URL:

Street: Trade House, Mead Avenue

Post End Date: 10/26/2021

Contract: Permanent

Hours Per Week: 37.5