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Additional Information
Job Number 25046914
Job Category Rooms & Guest Services Operations
Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan, 220-0012VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Yokohama%2C%204-2-8%20Minatomirai%2C%20Yokohama%2C%20Kanagawa%2C%20Japan%2C%20220-0012)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Job Overview:
The AYS Assistant Manager will primarily focus on managing schedules and training within the AYS department. However, the role will also involve assuming the responsibilities of a Manager on Duty. The Assistant Manager will be responsible for check-ins and check-outs, handling VIP guests, managing group bookings, and addressing guest complaints.
Key Responsibilities:
Manage the scheduling and training for the AYS team.
Act as Manager on Duty for the Front Office, ensuring smooth operations throughout the day.
Oversee check-in and check-out procedures, ensuring a seamless guest experience.
Handle VIP guests and ensure their needs are met.
Manage group bookings and ensure they are properly coordinated.
Address and resolve guest complaints efficiently and professionally.
Be available to work shifts across all times of the day, including day, afternoon, and night shifts, seven days a week.
業務概要:
AYS アシスタントマネージャーは、主にAYS チームのシフト管理および研修を担当します。加えて、マネージャー・オン・デューティー（MOD）としての役割も担います。業務には、チェックイン・チェックアウト、VIPゲスト対応、団体予約の管理、およびゲストからのクレーム対応が含まれます。
主な業務内容:
AYS チームのシフト管理および研修の実施。
フロントオフィスのマネージャー・オン・デューティー（MOD）として業務の円滑な運営を担当。
チェックイン・チェックアウト手続きの監督と、ゲストのスムーズな対応を確保。
VIPゲストの対応およびそのニーズに対応。
団体予約の管理と調整を行い、円滑な手配を確保。
ゲストからのクレームに迅速かつ適切に対応。
日勤、午後勤務、夜勤を含むシフト勤務（週7日対応）を実施。
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.