AUTOMOTIVE PARTS SPECIALIST - People with a criminal record are encouraged to apply
JOB DESCRIPTION & RESPONSIBILITIES
. Manage inbound calls and in-store customers in clear and courteous service, as well as any online orders
. Develop knowledge of all Honda model parts (factory and hands-on training)
. Consult customers on necessary additional parts sales
. Operate a Point of Sale "(POS)" system to record customer transactions
. Complete cash balance sheets accurately, practice option and add-on selling techniques
. Ensure that parts are in stock and delivered to customers in a timely manner
. Communicate SPIFFs, store specials, benefits and warranty policy information to customers
. Assist in store inventories and deliveries of product to customers
. Learn all the other areas of the Parts Department for cross-training and growth
QUALIFICATIONS / SKILLS
. High school diploma (required)
. Driver's License (required)
. Spanish speaking (strongly preferred)
. 1+ years working in the auto industry OR retail (preferred, but not necessary)
. Ability to exercise judgement and to work independently
. Strong customer service skills
. Ability to handle difficult customer situations
. Strong verbal communication skills
. Ability to learn about Honda products