ESSENTIAL DUTIES / COMPETENCIES (include but are not limited to):
Able to work flexible schedule including holidays and weekends
Must be able to be reached by phone after normal hours 24/7 and may need to come into hotel to
tend to emergencies
Be familiar with all major shut off stations including water, electric, sprinkler, fire alarm
Assist with keeping maintenance logs and reporting on daily activities
Respond to staff and guests request for immediate repairs
Maintain a high standard of personal appearance and proper uniform
Ensure the security of inventory such as tools, supplies, equipment, furniture, televisions, etc.
Must have knowledge of, and the ability to perform, tasks such as, but not limited to, the following:
How to perform basic upkeep throughout the property for all rooms and common areas
Procedures for repairing and/or replacing all types of plumbing equipment
How to handle minor in-house repairs with regard to removing and replacing bathroom tile, repairing wallboard, painting, wall vinyl, carpentry, carpet cleaning, etc.
Basic upkeep of all areas by ensuring all furniture, fixtures, door locks and electrical equipment are in working order
Making systematic checks on all guest room electrical appliances, circuits, televisions, refrigerators, and light fixtures: Must be able to repair most in-room deficiencies to ensure items are in working order
Locates and corrects in-room heating, ventilation, air conditioning (HVAC) or packaged terminal air conditioning (PTAC) malfunctions, and adjusting HVAC/PTAC units to include systems and control checks; Repair or replace these units as needed
Inspect, maintain and clean hotels exterior areas, parking lot, and landscaping, etc. as necessary
Maintains tools, workspaces, equipment, property exterior and grounds to assure cleanliness
Utilizes basic hand and power tools required for general maintenance.
For Safety and Security:
Announce presence before entering guest rooms
Maintains security for guests and property by keeping room doors locked at all times
Report any suspicious activity of guest, visitors or staff
Properly label any lost/found articles and turn in to the appropriate Manager
Perform duties in accordance with Safety and Security Policies
For Customer Service and Guest Satisfaction:
Respond to staff and guests request for immediate repairs
Maintain a high standard of personal appearance and proper uniform
Greets guests, visitors and staff in a courteous and friendly manner
Smile, acknowledge and greet guests in rooms and/or in passing
For Teamwork:
Performs other duties as assigned, requested, or deemed necessary by management
When asked, inspect or clean public areas to insure high level of presentation
Attend mandatory meetings and/or training as scheduled.
Physical, Mental and Environmental Requirements:
Ability to work with cleaning chemicals
Firm and simple grasping are required for all aspects of work and there may be some tasks requiring
fine manipulation skills, such as using small tools for repairs
Majority of work shift requires standing or walking 90% of the work day
Many tasks require sitting, bending, stooping, kneeling, and/or positioning to accomplish tasks
Able to lift and carry up to 40+ lbs. is common and up to 140 lbs with assistance
Reaching is required at all levels throughout the work period
Many tasks require twisting of the torso
Pushing and pulling actions are required in excess of 60-70% of the time
Crouching and kneeling are required for approximately 25% of the time, particularly when cleaning
bathrooms and under furniture
Crawling may be required up to 10% of the time
Climbing of stairs is required and may require up to 50% of the time
Qualifications; Skills, Educational Background and Experience: