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Kroger Starbucks in Ypsilanti, Michigan

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Job description

Essential Job Functions: • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. • Adhere to all local, state and federal laws, and company guidelines. • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment. • Tender transactions using company best practices. • Offer product samples to help customers discover new items or products for which they inquire about. • Inform customers coffee shop specials. • Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible) to prevent shrink. • Recommend coffee shop items to customers to ensure they get the products they want and need. • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines. • Adequately prepare, package, label and inventory ingredients in merchandise. • Check product quality to ensure freshness. Review "sell by" dates and take appropriate action. • Properly use kitchen equipment, espresso machine, blender , computerized scale, steamer, etc. • Label, stock and inventory department merchandise. • Report product ordering/shipping discrepancies to the department manager. • Stay current with present, future, seasonal and special ads. • Adhere to all food safety regulations and guidelines. • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. • Notify management of customer or employee accidents. • Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud. • Must be able to perform the essential functions of this position with or without reasonable accommodation

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