JOB DUTIES:
Provides customer service on behalf of the agency; meets directly with the public and/or answers
telephone inquiries;
Research and responds to basic, general case status questions related to: paternity,
enforcement, establishment, medical issues, payment issuance, payment receipt, and
administrative/court hearing dates, time and location inquiries; provides information on available
services; instructs customers of items needed to be sent to agency (i.e., address, phone number,
employment and driver's license number); forwards calls or information to appropriate staff members
as necessary; prepare and provide appropriate documents in response to customer requests: make
entries into SFRC;
Researches and tracks the status of various activities in the case via CRIS-E/SETS
electronic and/or hard copy records, in order to answer questions; enters pertinent case information
into running record: follow up on customer requests by looking into payment irregularities, resolving
case issues if possible (i.e., researches payment receipt by income provider, delinquency lists, etc.);
obtains and redirects pertinent case information requiring further action to other CSEA staff members
as necessary (i.e., information that necessitates income withholding being issued, non-compliance with
income withholdings, etc.). Maintain proxy box.
Post payments to Smart Image Viewer (SIV).
Performs cashier duties including, takes payments, answers customer questions (i.e., figures amount
customer needs to pay by the week, bi-weekly, monthly including administrative fee amount)
balances cash drawer, and issues receipts; logs court entries daily (i.e., maintains a log of all entries
received by name, court number, and date received); assists in answering the telephone, directing calls
and/or taking messages; opens mail and disseminate to proper staff; types new labels and sets up case
files for all new cases.
Relieves other workers when necessary. Process mail daily to prepare for post
office delivery.
Attends meetings, conferences, workshops, and other training sessions as necessary. Performs other
duties and/or special projects as assigned.
Minimum Qualifications:
Twelve months experience as a Clerical Specialist 2, 10112.
Or formal education in arithmetic that includes addition and subtraction, and reading and writing
common English vocabulary.
Also requires one course or six months experience in typing or
keyboarding and one course or six months experience in word processing. In addition, applicants must
have an additional twelve months previous clerical experience in a position similar to a Clerical
Specialist 2, 10112.
Or education, training and/or experience in an amount equal to the Minimum Qualifications
stated above.
CLERICAL SPECIALIST 3
BASE SALARY: $ 17.60 per hour
DIVISION: CHILD SUPPORT
JOB LOCATION: 1830 East Pike, Zanesville, Ohio 43701
HOURS OF WORK: Flexible between 7:00 am to 5:00 pm; M thru F
EFFECTIVE: Immediately
Apply by: Mail:
Human Resources Manager
Muskingum County Job and Family Services
or 445 Woodlawn Ave./P.O. Box 100
Zanesville, Ohio 43702-0100
E-mail: Muskingum.HR@jfs.ohio.gov
Date Posted: June 25, 2024 Deadline to Apply: July 1, 2024